Shipping and payment
Shipping
After placing the order, through the website or by sending it directly to our email yuliya@luiv.es, in a maximum of 48 hours you will receive confirmation of your order with taxes and shipping costs included, along with the estimated delivery time. .
Shipping costs are applied according to the delivery address indicated when placing the order.
In the national territory, the delivery time normally ranges between 3-5 business days depending on the delivery location. In the European Union area 7-14 business days. Since we use the transport company as shipping intermediaries, Orangechem is not responsible for possible delays in shipments.
Upon receiving order confirmation with your assigned number, please send us the agreement with the order based on which we will proceed to create and send you the proforma invoice.
Upon receiving payment and subsequently shipping the merchandise, we provide you with the shipping tracking number.
We expressly draw your attention to article 2 of our General Contract Conditions, according to which the recipient must inspect the merchandise for damage during transport immediately after receiving it, and notify the carrier of the defect in the corresponding shipping document. Furthermore, damages must be reported immediately in writing to Orangechem, including photographs. Subsequent notifications for possible transport damage are not accepted.
If you wish to carry out the logistics of the merchandise through self-collection, Orangechem will organize the process, preparing the merchandise for collection on the agreed date.
Payment
Payment method – bank transfer based on proforma invoice.
Please be sure to indicate the order or proforma invoice number in the reference when making the transfer as the object of payment. IMPORTANT: Payments without the specified reference may be rejected.
We would appreciate it if you send us proof when making the transfer to speed up the shipping process.
Please keep in mind that we will not ship the order without first receiving the total settled amount.