general terms and conditions

ORANGECHEM, SLU

Introduction
This contractual document will govern the General Terms and Conditions for contracting laboratory materials and chemical products (hereinafter, "Conditions") through the website https://orangechem.luiv.es/, owned by Orangechem, SLU, hereinafter PROVIDER, whose contact details also appear in the Legal Notice of this Website.

These Conditions will remain published on the website available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by Orangechem, SLU. It is the USER's responsibility to read them periodically, as those that are in force at the time of placing orders will be applicable.

Orangechem, SLU will archive the electronic document where the purchase is formalized and will keep it available to the USER if requested.

The contracts will not be subject to any formality except for the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

The acceptance of this document implies that the USER:
• Has read, understands and comprehends what is stated here.
• Is a person with sufficient capacity to contract.
• Assumes all obligations set forth herein.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the PROVIDER's website.

The PROVIDER informs that the business is responsible and aware of the current legislation of the countries to which it sends products, and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were previously acquired before the modification.

Identity of the contracting parties
On one hand, the PROVIDER of the products contracted by the USER is Orangechem, SLU, with registered office at Pol. Ind El Canastell, Ctra. De Agost 98, - San Vicente Del Raspeig - 03690 (Alicante), Tax ID B10629913 and customer service telephone 633522153 (hours 09:00-18:00h).

And on the other, the USER, responsible for the truthfulness of the personal data provided to the PROVIDER.

Object of the contract
The present contract aims to regulate the contractual relationship of sale and purchase born between the PROVIDER and the USER at the moment when the latter accepts during the online contracting process the corresponding checkbox.

The contractual relationship of sale and purchase involves the delivery, in exchange for a determined price and publicly displayed through the website, of a specific product.

Data rectification
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, they may notify this to the email yuliya@luiv.es so that Orangechem, SLU can correct them as soon as possible.

The USER may keep their data updated by accessing their user account.

Contracting procedure
The USER, to access the products or services offered by the PROVIDER, must be of legal age or an emancipated minor. The USER must provide freely and voluntarily the personal data that will be required, which will be processed in accordance with Regulation (EU) 2016/679, of April 27, 2016 (GDPR), regarding the protection of natural persons with respect to the processing of personal data and the free circulation of these data and Organic Law 3/2018, of December 5 (LOPDGDD), regarding the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.

In accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure will follow these steps:

1. General terms of contract.
2. Shipping and delivery of orders.
3. Right of withdrawal.
4. Claims and online dispute resolution.
5. Force majeure.
6. Competence.
7. General aspects of the offer.
8. Price and validity period of the offer.
9. Transport costs.
10. Payment method, charges and discounts.
11. Purchase process.
12. Dissociation and suspension or termination of the contract.
13. Guarantees and returns.
14. Applicable law and jurisdiction.

1. GENERAL TERMS OF CONTRACT
Unless otherwise specified in writing, placing an order with the PROVIDER will imply acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

2. SHIPPING AND DELIVERY OF ORDERS
The PROVIDER will not ship any order until payment has been verified.
Merchandise shipments will usually be made through the courier company DACHSER or DHL according to the destination freely designated by the USER.

The shipment will be made once the availability of the merchandise has been confirmed and payment of the order has been verified.

The delivery period will be between 5 and 14 working days, depending on the destination location and the product purchased through the website. The expected shipping and delivery date will be provided prior to order confirmation.

Failure to execute the distance contract
In case it is not possible to execute the contract because the contracted product or service is not available within the expected period, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without any liability for damages attributable to the PROVIDER.

In case of unjustified delay by the PROVIDER regarding the refund of the total amount, the USER may claim payment of double the amount owed, without prejudice to their right to be compensated for damages suffered in excess of that amount.

The PROVIDER will not assume any responsibility when the delivery of the product or service cannot be made due to false, inaccurate or incomplete data provided by the USER.

Delivery will be considered completed at the time when the carrier has made the products available to the USER and the latter, or their delegate, has signed the delivery receipt document.

The PROVIDER will be responsible to the USER for any lack of conformity that exists at the time of delivery of the order, and the USER may, through a simple declaration, demand the correction of said lack of conformity, price reduction or termination of the contract. In any of these cases, the USER may also demand compensation for damages, if applicable.

The USER will have the right to suspend payment of any pending part of the price of the product acquired until the PROVIDER fulfills the obligations established in this contract.

It is the USER's responsibility to verify the products upon reception and state all reservations and claims that may be justified in the corresponding delivery receipt document.

Additionally, damages must be communicated immediately in writing to ORANGECHEM, including photographs. Later notifications for possible transport damages will not be accepted.

3. RIGHT OF WITHDRAWAL
The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase contract if it were a service provision, to exercise the right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RLD 1/2007. If the PROVIDER does not comply with the duty of information and documentation about the right of withdrawal, the period for its exercise will end twelve months after the date of expiration of the initial withdrawal period, in accordance with Article 105 of RLD 1/2007.

The right of withdrawal will not be applicable to the contracts referred to and enumerated in Article 103 of RLD 1/2007, and which are listed here

Any return must be communicated to the PROVIDER at the email address: yuliya@luiv.es indicating the corresponding invoice or order number and the reason for the return.

Once the USER has received confirmation of the return, they will send the product to the PROVIDER, with transport costs at their expense, to the address of Orangechem, SLU, Pol. Ind El Canastell, Ctra. De Agost 98, - San Vicente Del Raspeig - 03690 (Alicante).

If the cause of withdrawal by the CLIENT is related to a factory defect in the purchased product, the PROVIDER will cover the transport costs derived from the return.

WITHDRAWAL FORM
(You should only complete and send this form if you wish to withdraw from the contract or contracted service).

– To the attention of Orangechem, SLU.
– I hereby communicate that I withdraw from my contract of sale of the following good:
– Ordered on/requested on (*).
– Name and address of the consumer and user or consumers and users.
– Date and signature of the consumer and user or consumers and users.

4. CLAIMS AND ONLINE DISPUTE RESOLUTION
Any claim that the USER considers appropriate will be attended to as soon as possible, and can be made at the following contact addresses:

Postal: Pol. Ind El Canastell, Ctra. De Agost 98, - San Vicente Del Raspeig - 03690 (Alicante)
Telephone: 633522153
E-mail: yuliya@luiv.es

Online Dispute Resolution
According to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online conflict resolution between the USER and the PROVIDER, without the need to resort to courts of justice, through the intervention of a third party, called Dispute Resolution Body, which acts as an intermediary between both. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

5. FORCE MAJEURE
The parties will not incur responsibility for any failure due to force majeure. The fulfillment of the obligation will be delayed until the case of force majeure ceases.

6. COMPETENCE
The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions were considered null or impossible to fulfill, the validity, legality and compliance of the rest will not be affected in any way, nor will they undergo modification in any way.

The USER declares having read, known and accepted these Conditions in their entirety.

7. GENERAL ASPECTS OF THE OFFER
All sales and deliveries made by the PROVIDER will be understood to be subject to these Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of Orangechem, SLU or to what is stipulated here will have effect, except express agreement in writing signed by the PROVIDER; in this case, these particular agreements will prevail.

8. PRICE AND VALIDITY PERIOD OF THE OFFER
The prices indicated for each product or service do not include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly indicated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the acquired product.

The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some products may vary in real time.

Before making the purchase, you can check online all the details of the budget: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total purchase. Prices may change daily while the order is not placed.

Once the order is placed, prices will be maintained whether there is product availability or not.

Every payment made to the PROVIDER involves issuing an invoice in the name of the registered USER or the business name that they have informed at the time of placing the order. This invoice will be sent in paper format along with the purchased product. If you want to receive it by email, you must request it through any of the means that the PROVIDER makes available to you, informing you that you may revoke this decision at any time.

For any information about the order, the USER may contact through the PROVIDER's customer service telephone 633522153 or via email at yuliya@luiv.es

9. TRANSPORT COSTS
The prices published in the store do not include shipping or communication costs, or installation or download, or complementary services, unless expressly agreed otherwise in writing.

The shipping costs will be calculated at the time of processing the order and will be reflected in the order confirmation sent by email provided by USER, as they are calculated by the weight and/or dimension of the products and by the delivery address chosen by the USER.

10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for economic transactions and enables the following methods to make payment for an order:

• Bank transfer.
The USER will be informed by the PROVIDER of the procedure to follow to make the bank transfer in favor of this.

Security measures
The website uses information security techniques generally accepted in the industry, such as SSL, data entered on secure page, firewalls, access control procedures and cryptographic mechanisms, all with the purpose of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.

The PROVIDER commits to not allow any transaction that is considered illegal by credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.

The sale or offer of a product or service that does not comply with all applicable laws to the Buyer, Issuing Bank, Merchant or Cardholder or cards is prohibited under card brand programs.

11. PURCHASE PROCESS
Any product from our catalog can be added to the cart. In this, only the items, quantity, price and total amount will be observed. Once the cart is saved, taxes, charges and discounts will be calculated according to the payment and shipping data entered.

Carts have no administrative link, it is only a section where a budget can be simulated without any commitment by either party.

From the cart, an order can be placed following these steps for its correct formalization:

1. - Verification of shipping address.
2. - Selection of payment method.
3. - Place order (buy).

Once the order is processed, the system instantly sends an email to the PROVIDER's management department and another to the USER's email confirming the placement of the order.

Orders (purchase requests)
Prior to order confirmation, information about the order status and approximate shipping and/or delivery date will be provided.

12. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions were considered illegal, void or for any reason unenforceable, this condition will be considered separable and will not affect the validity and enforceability of any of the remaining conditions.

The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the USER does not comply with the obligations established in this contract or any legal provision, license, regulation, directive, code of practice or policies that are applicable to them.

When The PROVIDER exercises any of its rights or powers under this Clause, such exercise will not prejudice or affect the exercise of any other right, power or resource that may be available to the PROVIDER.

13. WARRANTIES AND RETURNS
The warranties will respond to what is regulated in the Title referred to "Warranties and after-sales services" of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, which you can access by clicking here

14. APPLICABLE LAW AND JURISDICTION
These conditions will be governed or interpreted according to Spanish legislation in what is not expressly established. Any controversy that might arise from the provision of products or services subject to these Conditions will be submitted to the courts and tribunals of the USER's domicile, the place of fulfillment of the obligation or where the property is located if it is real estate.